Terms and Conditions

1. Information We Collect

1.1 Personal Information We may collect the following personal information from users: Patients: Name, date of birth, gender, contact information, medical history, insurance details, and other relevant health information. Healthcare Providers: Name, professional credentials, contact information, and employment details. Administrative Users: Name, contact information, and job role.

1.2 Non-Personal Information We may collect non-personal information, such as browser type, operating system, and the dates and times of your access to the System.

2. How We Use Your Information

2.1 To Provide and Improve Our Services Manage patient records and healthcare data. Facilitate communication between patients and healthcare providers. Enhance the functionality and user experience of the System.

2.2 For Administrative Purposes Monitor usage patterns and analyze trends. Conduct audits, security, and fraud prevention.

2.3 Compliance and Legal Obligations Comply with legal requirements, such as healthcare regulations. Respond to lawful requests and legal processes.

3. Sharing Your Information

3.1 With Your Consent We may share your information with third parties if you have provided consent. This may include Governorate entities, third party software companies that may work as a third party with our agency.

3.2 With Service Providers We may share your information with third-party service providers who assist us in operating the System and providing our services, subject to confidentiality agreements.

3.3 For Legal Reasons We may disclose your information if required by law, such as to comply with a subpoena or similar legal process.

3.4 In Business Transfers If HKYU (H9 Agency) is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

4. Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, and destruction. However, no security system is impenetrable, and we cannot guarantee the absolute security of your information.

5. Your Privacy Rights

5.1 Access and Correction You have the right to access and correct your personal information. You can review and update your information by contacting us at [+9647500696699] or email us at [[email protected]].

5.2 Data Portability You may request a copy of your personal information in a structured, machine-readable format.

5.3 Deletion You may request the deletion of your personal information, subject to certain legal and contractual restrictions.

5.4 Opt-Out You may opt-out of receiving non-essential communications from us by following the unsubscribe instructions provided in those communications.

6. Children's Privacy

Our System is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently received personal information from a child under 18, we will delete such information from our records. Unless the child is a patient who has been admitted to a clinic that is using our system under their parent’s supervision.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the "Last Updated" date. Your continued use of the System after any changes constitutes your acceptance of the new Privacy Policy.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

HKYU (H9 Agency)
[1204 E1 Building, Erbil, Iraq]
[[email protected]]
[+9647500696699]